Privacy Policy

Extract Email Address Add-on

The Gmail add-on runs in your Google Account and does not store, share or upload your data anywhere. It processes your Gmail messages and saves the emails directly in a Google Sheet in your Google Drive.

No data is transferred or stored to any system outside of your Google Account.

Your information will never be sold, shared, or leased.

This Add-on's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Last Updated: May 10, 2025

Thank you for using CloudFort Social Studio (the "App"). This Privacy Policy explains how we collect, use, disclose, and manage your information when you use our App, which integrates with the WhatsApp Business API to send utility and marketing messages on your behalf to your customers.

By using our App, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect the following types of information:

Information You Provide Directly:
- Account Information: When you create an account, we may collect your name, email address, phone number, business name, and other relevant business details.
- Customer Data: To facilitate sending WhatsApp messages on your behalf, you will provide the App with your customers' phone numbers and the content of the messages you wish to send.
- Message Templates: We may store the message templates you create within the App.
- Communication Preferences: You may provide us with preferences regarding the types of communications you wish to receive from us.
- Support Inquiries: If you contact our support, we may collect information related to your inquiry.
Information Collected Automatically:
- Usage Data: We may collect information about how you use the App, such as the features you access, the frequency and duration of your usage, and other usage statistics.

2. How We Use Your Information

We use your information for the following purposes:

Providing and Maintaining the App: To operate the App, provide its features, and ensure its stability and security.
Facilitating WhatsApp Messaging: To process and send WhatsApp utility and marketing messages to your customers on your behalf through the WhatsApp Business API.
Account Management: To manage your account, verify your identity, and communicate with you about your account.
Personalization: To personalize your experience within the App and recommend features or content that may be relevant to you.
Communication: To send you important notices, updates, promotional materials (where permitted), and respond to your inquiries.
Improving the App: To analyze usage patterns, conduct research and development, and improve the functionality and user experience of the App.
Monitoring and Security: To monitor and analyze usage and trends, and to detect, prevent, and address security incidents and other malicious activity.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Disclose Your Information

We may disclose your information in the following circumstances:

WhatsApp Business API: To facilitate the sending of messages on your behalf, we will share your customers' phone numbers and message content with WhatsApp through the WhatsApp Business API. Please refer to WhatsApp's privacy policy for information on how they handle this data.
Business Transfers: If we are involved in a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our App of any such change in ownership or control of your personal information.
Legal Requirements: We may disclose your information if required to do so by law, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining your account information, customer data (for message logs and delivery status), and message templates. When we no longer need your personal information, we will securely delete or anonymize it.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Access: Request access to the personal information we hold about you.
Correction: Request that we correct any inaccurate or incomplete personal information.
Deletion: Request the deletion of your personal information.
Objection: Object to the processing of your personal information in certain circumstances.
Restriction of Processing: Request the restriction of the processing of your personal information.

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy within the App or by other means, such as email. Your continued use of the App after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

Page updated

Report abuse